Privacy Policy

This privacy policy is served by Megan Raine of RAINE Creative, for the website www.rainecreative.co.uk and governs the privacy of its users who choose to use it.

 

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only.

We collect such Non-personal and Personal Information for the following purposes:​ 

  • For market research and analysis and developing statistics

  • For direct marketing communications and related profiling to help us to offer you relevant products and service, including deciding whether or not to offer you certain products and service. We may send marketing to you by email, phone, post, social media and digital channels (for example, using Facebook Custom Audiences and Google Custom Match).

  • For email marketing communications to provide you with relevant information and offers on a weekly basis.

  • To provide personalised content and services to you, such as tailoring our products and services, our digital customer experience and offerings, and deciding which offers or promotions to show you on our digital channels

  • To develop new products and services and to review and improve current products and services

  • To comply with legal and regulatory obligations, requirements and guidance

  • To keep records of our communications with you

WHERE YOUR DATA IS STORED

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

Your data is also stored on the mailchimp.com platform, if you have signed up to receive regular mailing updates.

HOW WILL WE COMMUNICATE WITH YOU USING THIS DATA

Our usual communication will be via email, whether personal communication or as part of our marketing mailers using the Mailchimp platform. We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. Communication through telephone calls or text messages / whatsapp messages will occur during a live project, however will not be used as marketing communications.

CHANGES OF PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

QUESTIONS AND CONTACT

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at megan@rainecreative.co.uk or send a letter to: Megan Raine, RAINE Creative, 8/2 Cadiz Street, Edinburgh, EH6 7BH.

Last updated: September 2020

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